These Terms of Use apply to Users who access the Platform through the English-language Website (https://urrobot.tech/en/). They are governed by the laws of the State of Florida and applicable U.S. federal law (see Section 10). The Russian-language Website has its own separate user agreement, which does not apply to you.
Section 1. Terms and interpretation
1.1. In this Agreement the following terms have the following meanings:
- Demo Access has the meaning given in clause 3.2.
- Documentation means the accompanying documentation for using the Platform, available at https://app.urrobot.tech.
- Third-Party Intellectual Property Rights means exclusive rights of third parties to any results of intellectual activity and means of individualization that are protectable intellectual property of third parties.
- Intellectual Property means any results of intellectual activity or means of individualization the rights to which belong to the Company or its licensors under applicable law and this Agreement.
- Company means ROBOCLAIM LLC, a Florida limited liability company, address: 16900 N Bay Rd, Apt 2209, Sunny Isles Beach, FL 33160, USA.
- User Account means a dedicated section of the Platform; authorization in it under Section 3 is required for the User to access the functionality of the Platform provided under this Agreement.
- Update, Major Version and Intermediate Version have the meanings given in clause 4.15.3; Error has the meaning given in clause 4.15.2; Business Day and Business Hour have the meanings given in clause 4.15.
- Platform means the online platform for automated collection and analysis of debts using machine learning and artificial intelligence, available at https://app.urrobot.tech and https://urrobot.tech — software that the Company makes available to Users under a license from its licensor, URROBOT LLC (Russia), which owns the exclusive rights to it (registered computer program “ROBOCLAIM Software Suite”, certificate No. 2020615962 of June 5, 2020) (the “Platform” or the “ROBOCLAIM Platform”).
- User means an individual or a legal entity that has acceded to this Agreement and may use the functionality of the Platform within the limits set by this Agreement and exercise other rights under it.
- Agreement means this Agreement between the User and the Company containing all necessary and essential terms of access to the Platform, terms of use, restrictions, conditions of suspension and termination, liability of the Parties and other relations of the Parties related to the Platform. Compliance with this Agreement is a prerequisite for using the Platform.
- Parties means the Company and the User.
- Files means documents uploaded by the User to the Platform through the User Account or Demo Access in order to use the functionality of the Platform.
1.2. This Agreement is interpreted according to the following principles: 1.2.1. headings are for convenience only and do not affect interpretation; 1.2.2. references to sections and clauses are references to sections and clauses of this Agreement; 1.2.3. the words “includes” and “including” (and similar) do not imply any limitation, and general words introduced by “other” are not limited by preceding words indicating a particular class of acts, matters or things; 1.2.4. the singular includes the plural and vice versa; 1.2.5. a reference to a legal act or its provision is a reference to it as amended, extended or re-enacted from time to time, including subordinate legislation; 1.2.6. “written” or “in writing” includes e-mail.
1.3. Clauses 1.2.1–1.2.6 apply unless the context clearly requires otherwise.
Section 2. General provisions
2.1. This Agreement sets out the terms on which the Company grants the User access to the Platform. It is a legally binding contract between the User and the Company that is formed electronically when the User performs the actions described in clause 2.4, which constitute the User’s acceptance of all terms of this Agreement without exceptions or limitations. In accordance with the Electronic Signatures in Global and National Commerce Act (E-SIGN Act, 15 U.S.C. § 7001 et seq.) and the Uniform Electronic Transaction Act as adopted in Florida (Fla. Stat. § 668.50), the User’s electronic acceptance has the same legal effect as a handwritten signature, and this Agreement may not be denied legal effect solely because it is in electronic form. If the User accepts on behalf of an organization, the User represents that the User is authorized to bind that organization.
2.2. This Agreement affects the User’s legal rights and obligations. If the User does not agree with all or some of its terms, the User may not access the Platform or use its functionality.
2.3. This Agreement applies to all Users of the Platform regardless of the purpose of use, from the moment the User starts using the Platform (clause 2.4) and concludes this Agreement (clause 2.1).
2.4. Registration of a User Account or logging in to the Platform through Demo Access means the User’s full and unconditional acceptance of this Agreement. If the User does not agree with the terms, the User must stop using the Platform immediately and notify the Company of the wish to stop using it by any available means.
2.5. The current version of the Agreement is always available at https://urrobot.tech. The Company reserves the right to amend or supplement this Agreement at any time without prior or subsequent notice to the User. The User monitors changes independently. Continued use of the Platform after changes means acceptance of them. The Company notifies the User in writing, at the e-mail address specified when registering the User Account, no later than 30 (thirty) calendar days before changes concerning paid use of the Platform or its functions (including the amount and procedure of payment of the fee) take effect.
2.6. The Company is not an organizer, agent, buyer, seller or intermediary between Users in transactions concluded or performed using the Platform, and is not responsible for legally significant actions performed by the User using the Platform as listed in clause 4.3.
2.7. The User confirms having read this Agreement before starting to use the Platform and agreeing to it without any exceptions.
2.8. The User may use the Platform in the United States and in other countries where such use is lawful. The User is responsible for compliance with the laws that apply to the User’s use of the Platform, including U.S. export control and sanctions laws.
Section 3. Use of the Platform
3.1. The Platform allows Users, through the User Account or Demo Access, to access information on debtors’ debts; notify debtors by SMS, e-mail, telephone calls and messenger messages; generate documents for filing with the court (including statements of claim and motions); file documents with the court; obtain information on the progress of court proceedings for debt collection; generate writs of execution; obtain information on the progress of enforcement proceedings; and perform other actions available in the Platform.
3.2. The User accesses the Platform by logging in to the User Account with the login and password specified at registration, or through Demo Access. Demo Access gives the User access to the Platform and its functionality without logging in to a User Account.
3.3. When registering a User Account, the User provides, among other things: the organization’s taxpayer identification number; contact details (e-mail, mobile phone); a user name (“login”) and password.
3.4. The User consents to the processing of the information provided and of the User’s personal data for the purposes specified in this Agreement and in the Privacy Policy, which is an integral part of this Agreement.
3.5. When registering and logging in, the User enters the login and password. A lost password can be restored. At initial registration and subsequent logins, the User is verified with a one-time password sent by SMS.
3.6. The User is fully responsible for the security of the login and password, in particular for preventing third-party access to them. All actions performed in the Platform on behalf of a User authorized in accordance with clause 3.5 are deemed to have been performed by the User.
3.7. The User undertakes to use the Platform for purposes consistent with this Agreement.
3.8. Deletion of the User Account or termination of use under Demo Access terminates the right to use the Platform.
3.9. For the use of this license the User pays the Company a fee according to the plans sent to the User in a commercial proposal, set out in the contract with the User or published on the Company’s website.
3.10. The fee under clause 3.9 is paid by the User by bank transfer to the Company’s settlement account.
3.11. All claims, requests, questions and other correspondence must be sent to the Company at support@urrobot.tech or through the online support service.
3.12. Users upload Files to the Platform without any participation or approval of the Company. The User must ensure that the Files and their processing fully comply with applicable law and this Agreement.
3.13. The Company does not censor Files and is not responsible for their non-compliance with applicable law.
3.14. The Company is not liable to anyone for infringements of third-party intellectual property rights committed by Users using any functionality of the Platform.
3.15. Collection law compliance. The Platform is a software tool. The Company is not a debt collector, collection agency or law firm and does not collect debts on the User’s behalf. The User is solely responsible for ensuring that its collection activities carried out with the Platform, including any communications with debtors, comply with applicable law, including, where applicable, the Fair Debt Collection Practices Act (FDCPA, 15 U.S.C. § 1692 et seq.) and Regulation F (12 C.F.R. Part 1006), the Fair Credit Reporting Act, and state collection, licensing and consumer protection laws.
3.16. Calls and text messages (TCPA). If the User uses the Platform’s voice robot, prerecorded or artificial-voice calls, automated calls or text messages, the User is solely responsible for obtaining and documenting any consent required by the Telephone Consumer Protection Act (TCPA, 47 U.S.C. § 227) and its implementing rules, for honoring revocations of consent and do-not-call requests, and for complying with calling-time restrictions and state telemarketing and call laws.
Section 4. Rights and obligations of the Parties
4.1. The Company grants the User access to the Platform in accordance with Section 3.
4.2. Access to the Platform allows the User to use its functionality to perform the actions listed in clause 4.3.
4.3. The User may use the Platform to: upload and download lists of debtors; obtain, analyze and export analytics; calculate debts automatically; calculate penalty interest automatically; calculate court filing fees and generate a payment form automatically; determine the debtor’s court jurisdiction and court details automatically; notify debtors automatically and generate a debt notification sheet; generate court orders; generate writs of execution; generate requests to tax authorities about the debtor’s accounts where such requests are available; generate bank levy requests; change the status of work with a debtor automatically; use electronic document management; obtain the history of work with a debtor; forecast payments and rate debtors; view and print generated documents; file court orders with the court using an electronic signature; create and manage several organizations.
4.4. The User undertakes to notify the Company immediately of any security breach related to access to the Platform using the User’s login, password or device without the User’s knowledge and consent. The Company is not responsible for the consequences of such breaches, including loss or corruption of data or withdrawal of funds resulting from third-party access with the User’s login, password or device.
4.5. The Company provides automated password recovery tools and may limit, suspend or discontinue them. The Company is not responsible for the loss of access information through the User’s fault or its consequences. The Company may, at its discretion and without special notice, restrict the User’s access to the Platform for breach of this Agreement.
4.6. Users may upload Files with the following technical characteristics: CSV, XLS, XLSX, DOC, DOCX, TXT, RTF; PDF, JPG, JPEG, PNG, TIFF; SIG; and files via API integration.
4.7. The Company reserves the right, but is not obliged, to moderate any materials and elements of the Platform, including Files, and, where necessary, at its discretion and without notice or explanation, to delete, modify or move them. The Company is not responsible for the consequences of moderation.
4.8. The Company may, at its discretion and without notice or explanation, restrict or block access to the Platform or take other measures against a User who has breached this Agreement, the law or the legally protected rights of third parties upon receipt of a reasoned complaint from them.
4.9. Unless otherwise required by applicable law, the Company may take measures to protect its interests regardless of the limitation period for a breach; inaction by the Company does not waive its rights.
4.10. The User represents that under the laws of the User’s jurisdiction the User has the legal right and capacity to conclude this Agreement and to perform any actions in connection with the use of the Platform, including having reached 18 (eighteen) years of age.
4.11. The User must refrain from attempts to circumvent technical protection and control measures built into the Platform.
4.12. The User must refrain from registering in the User’s name rights to the Platform or any part of it in any country, including by registration or deposit.
4.13. The Company may at its discretion correct errors and change the Platform, including its functionality, and release updates and new versions without prior notice. Updates may contain error corrections and new or improved features.
4.14. The Company may integrate software protection tools and license management software into the Platform to monitor its use in accordance with applicable law and this Agreement. Such tools may process data on the use of the Platform and transmit it to the Company through any available communication channels.
4.15. During the term of this Agreement the Company provides the User with technical support; its cost is included in the fee under clause 3.9. Support is provided on Business Days during Business Hours. A Business Day is each day from Monday to Friday (excluding official non-working days in the User’s country) that coincides with the working days of the Company’s International Technical Support Service. Business Hours are each hour between 8:00 and 19:00 on Business Days in the User’s regional service center: Russia and CIS — 8:00 to 20:00; EMEA — 8:00 to 17:00 CET; APJ — 8:00 to 17:00 Malaysia Standard Time (MYT); USA — 8:00 to 17:00 Mountain Time (MT). Business Hours may change from time to time. Within technical support the Company, at the User’s request received during the term of this Agreement:
4.15.1. Consultations. Advises the User on technical issues of using the Platform upon requests sent to support@urrobot.tech or by the technical support phone +7 (499) 490-94-10. By agreement of the Parties, a Company specialist may visit a location specified by the User at the User’s expense.
4.15.2. Error correction. Corrects Errors arising in the use of the Platform. An Error means any verifiable and reproducible material non-conformity of the Platform with its specifications. A non-conformity is not an Error if caused by (i) use of the Platform with other software or code or in an environment other than the one for which the Platform is intended or recommended in the Documentation, (ii) changes to the Platform made by anyone other than the Company or without its written approval, or (iii) any error, defect or failure in third-party software used with the Platform. Error correction means modifying, adding or deleting part of the Platform code to ensure material conformity with the current specifications, or a procedure or program that eliminates a material adverse effect of an Error; it may take the form of a fix, a workaround, a permanent solution or an Update.
4.15.3. Access to Updates (new versions). Provides access to Updates released during the term of this Agreement. An Update means changes to Major and Intermediate Versions. A Major Version contains new material features and/or functional improvements and is numbered “X.0”; some Major Versions may have new functional configurations. An Intermediate Version delivers some new features together with Fixes and is numbered “X.Y”. A Fix is a correction developed by the Company to eliminate Errors in Platform components and solve specific problems.
Section 5. Intellectual property
5.1. All materials in the Platform, including images, program code, logos, graphics and sounds, except Files uploaded by Users, are the Company’s Intellectual Property protected by copyright, trademark and other intellectual property laws of the United States and other countries and by international treaties.
5.2. Subject to this Agreement, the Company grants the User a non-exclusive, non-transferable, non-sublicensable, limited license to use the Platform and the Intellectual Property for personal non-commercial use. The rights granted are conditional on compliance with this Agreement. This Agreement does not transfer or assign any rights to the Platform or the Intellectual Property and may not be construed as a sale or assignment of such rights.
5.3. The Company retains all rights, including ownership and exclusive rights, to the Platform and its Intellectual Property, including copyright and related rights, trademarks (service marks), know-how, trade names, property rights, inventions, utility models, industrial designs, program code, audiovisual effects, themes, artwork, graphics, sound effects and music, whether registered or not, and all applications, additions and modifications. Unless expressly permitted by applicable law and this Agreement, the User may not copy, reproduce or distribute the Intellectual Property and/or the Platform in any way, in whole or in part, without the Company’s prior written consent. All rights not expressly granted are reserved by the Company.
5.4. Uploading, transferring between Users, modifying or posting information, data or images that infringe Third-Party Intellectual Property Rights is prohibited.
5.5. The User is liable for infringement of Third-Party Intellectual Property Rights under applicable law.
5.6. The User may post only information that does not violate the law and/or the rights of third parties. The Company may block any information posted by the User that infringes intellectual, exclusive and/or personal non-property rights of third parties, with or without a request from the right holder.
Section 6. Personal data
6.1. To perform this Agreement and provide access to the Platform, the Company processes personal data on a lawful basis. The principles, procedure and conditions of processing are set out in the Privacy Policy.
6.2. The Company processes the User’s personal data from the registration of the User Account or the start of Demo Access and for 5 years after the User Account is deleted or the use of Demo Access ends.
6.3. The Company applies reasonable and sufficient measures to protect the User’s personal data. The User understands that absolute protection of information on the Internet cannot be guaranteed. The level of protection, methods and place of storage are determined by the Company in compliance with applicable law. The Platform is hosted on servers operated by the Company’s hosting providers, as described in the Privacy Policy.
6.4. The Company is not liable for the loss and/or disclosure of personal data caused by the actions, fault or negligence of third parties. The Company will provide the User with reasonable assistance in protecting the User’s rights and legitimate interests in legal proceedings with such third parties.
Section 7. Prohibited use
7.1. The User must not: 7.1.1. commit or allow criminal or destructive acts prohibited by applicable law; 7.1.2. impersonate another person or a representative of an organization and/or community, or mislead other Users; 7.1.3. interfere with the operation of the Platform in any way, including by creating, distributing or using malicious software or other computer information designed for unauthorized destruction, blocking, modification or copying of information or neutralization of protection, for disrupting or limiting computer or telecommunication equipment or programs, or for unauthorized access, as well as serial numbers, key generators, logins, passwords and other means of unauthorized access to the Platform, and links to such information; 7.1.4. upload, post or transmit materials promoting terrorism or inciting ethnic, racial or religious hatred, depicting or promoting violence or death, describing or depicting harm to minors in any form, including any form of pornography; 7.1.5. upload, post or transmit obscene materials or information inciting illegal acts, including gambling or the illegal sale of weapons or drugs; 7.1.6. upload, store, use or transmit advertising, descriptions of fraudulent schemes, multi-level marketing (MLM) schemes, online earning schemes and the like.
7.2. The User undertakes not to breach the information security of the Platform, in particular: 7.2.1. not to test the vulnerability of its security systems or breach registration procedures; 7.2.2. not to interfere with other Users’ use of the Platform, including by spreading viruses, corrupting data, sending repetitive information, sending large numbers of e-mails and/or requests to deliberately disable the server, or other actions beyond normal use that may cause failures; 7.2.3. not to send Users materials they have not agreed to receive, spam, or any letters and advertising without the Company’s permission; 7.2.4. not to imitate or forge any TCP/IP packet header or any part of a header in e-mails or materials posted on the Platform; 7.2.5. not to use or attempt to use any software or procedures to navigate or search the Platform other than the built-in search engine and conventional, publicly available browsers.
7.3. Breach of clauses 7.1–7.2 entitles the Company to refuse unilaterally to continue performance.
Section 8. LIMITATION OF LIABILITY
8.1. THE COMPANY IS NOT LIABLE FOR DIRECT OR INDIRECT FINANCIAL OR OTHER LOSSES OF USERS CAUSED BY TEMPORARY INTERRUPTIONS OF THE PLATFORM DUE TO SCHEDULED OR UNSCHEDULED MAINTENANCE, TECHNICAL FAILURES OF INTERNET PROVIDERS, NETWORKS, SERVERS AND FACILITIES, UNLAWFUL ACTS OF THIRD PARTIES, INTENTIONAL OR UNINTENTIONAL (INCLUDING NEGLIGENT) ACTS OF THE USER AND/OR FORCE MAJEURE. THE COMPANY UNDERTAKES TO MAKE EVERY EFFORT TO RESTORE THE PLATFORM AS SOON AS POSSIBLE.
8.2. The Company is not liable for breaches of personal data legislation resulting from Users’ breaches of the law and this Agreement.
8.3. THE LIMITATIONS OF THE COMPANY’S LIABILITY APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW AND DO NOT APPLY ONLY WHERE A SPECIFIC LIMITATION IS EXPRESSLY PROHIBITED BY MANDATORY RULES OF LAW.
8.4. The Company is not responsible for the User’s visits to and use of external resources linked from the Platform.
8.5. The Company has no liability or obligations in connection with advertising that may be placed on the Platform.
8.6. THE COMPANY IS NOT LIABLE FOR ANY LOSSES CAUSED TO THE USER DIRECTLY BY THE USE OF THE PLATFORM, EXCEPT AS PROVIDED BY APPLICABLE LAW.
Section 9. DISCLAIMER OF WARRANTIES
9.1. THE PLATFORM IS PROVIDED “AS IS”, WITH ALL FAULTS AND WITHOUT ANY WARRANTY, AND ITS USE IS AT THE USER’S SOLE RISK. THE COMPANY DISCLAIMS ALL EXPRESS, IMPLIED OR STATUTORY WARRANTIES, INCLUDING WARRANTIES OF CONDITION, UNINTERRUPTED USE, ACCURACY OF DATA, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND WARRANTIES ARISING FROM COURSE OF DEALING, USAGE OR TRADE PRACTICE. THE COMPANY DOES NOT WARRANT THAT THE PLATFORM WILL MEET REQUIREMENTS, OPERATE WITHOUT INTERRUPTION OR ERRORS, INTERACT OR BE COMPATIBLE WITH OTHER SERVICES OF THE COMPANY, OR THAT ERRORS WILL BE CORRECTED.
9.2. WHERE APPLICABLE LAW DOES NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES OR OF STATUTORY CONSUMER RIGHTS, THE ABOVE EXCLUSIONS AND LIMITATIONS APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW.
9.3. The provisions of clause 9.1 are an essential condition of the Company’s interest in entering into this Agreement. No written or oral statements of the Company shall be interpreted contrary to them.
Section 10. Final provisions
10.1. The Company may immediately, without prior notice, restrict or block access to the Platform or take other measures against a User who has breached this Agreement.
10.2. Depending on the nature of particular materials of the Platform, the Company may introduce special conditions for registration and access to such services.
10.3. The Company may terminate this Agreement unilaterally if the User breaches its terms; the User must then immediately stop accessing the Platform and using the Intellectual Property.
10.4. The Privacy Policy is an integral part of this Agreement.
10.5. This Agreement is a mixed agreement containing elements of a services agreement and a license agreement.
10.6. Severability. If any provision of this Agreement is held invalid, illegal or unenforceable by a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible and modified to the minimum extent necessary to make it enforceable, and the remaining provisions remain in full force and effect.
10.7. Governing law. This Agreement and any dispute or claim arising out of or relating to it or to the Platform, including non-contractual disputes or claims, are governed by the laws of the State of Florida, United States, and applicable U.S. federal law, without regard to conflict-of-laws principles that would require the application of the laws of another jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
10.8. Dispute resolution and venue. The Parties will first try in good faith to resolve any dispute by negotiation, starting with a written notice to the other Party (for the Company, to support@urrobot.tech) describing the dispute. If the dispute is not resolved within 30 (thirty) days after the notice, either Party may bring an action exclusively in the state and federal courts located in Miami-Dade County, Florida, and each Party consents to the personal jurisdiction of and venue in those courts. Either Party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.
10.9. Entire agreement. This Agreement, together with the Privacy Policy and any order form, commercial proposal or other written agreement between the Parties, constitutes the entire agreement between the Parties regarding its subject matter and supersedes all prior or contemporaneous oral or written understandings. If the Parties have signed a separate written agreement, that agreement prevails in case of conflict.
10.10. No waiver; assignment. The Company’s failure to enforce any provision is not a waiver of it. The User may not assign this Agreement without the Company’s prior written consent; the Company may assign it in connection with a merger, acquisition or sale of all or substantially all of its assets.
10.11. Electronic communications. The User agrees to receive notices, agreements and other communications from the Company electronically, which satisfy any legal requirement that such communications be in writing.